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Remote Work Tools

Techniques

🠺 Spend time on a regular basis connecting with each other without talking about work.


🠺 Acknowledge and embrace that everyone, regardless of gender, has emotions that influence their thoughts and decisions.


🠺 Acknowledge or express appreciation to each other frequently.

  • CAUTION: Appreciation should be an everyday activity, not just at retrospectives and group meetings. Ideally, every interaction should start with appreciation for the other person.

  • WARNING: Because of our brain biology, appreciation is not easy; it’s a lot easier to see what’s wrong with what another team member said or did; but beginning conversations with problems often creates more problems.


🠺 Beware of making assumptions and ask clarifying or confirming questions to ensure that what you think is happening is actually happening.

  • CAUTION: If the other person says that your understanding is wrong, slow down and listen; they may be wrong but they may also be right.


🠺 Avoid dismissing others’ contributions and build on what has already been contributed.

  • TIP: Address one piece of feedback at a time; avoid chaining multiple points of feedback together (e.g. “...and another thing…”).

Guidance

Connecting as Humans

T1.3

Org Practices

Organization Practices

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