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Remote Work Tools


  • Spend time on a regular basis connecting with each other without talking about work.

  • Acknowledge and embrace that everyone, regardless of gender, has emotions that influence their thoughts and decisions.

  • Acknowledge or express appreciation to each other frequently.

    • CAUTION: Appreciation should be an everyday activity, not just at retrospectives and group meetings. Ideally, every interaction should start with appreciation for the other person. 

    • WARNING: Because of our brain biology, appreciation is not easy; it’s a lot easier to see what’s wrong with what another team member said or did; but beginning conversations with problems often creates more problems. 

  • Beware of making assumptions and ask clarifying or confirming questions to ensure that what you think is happening is actually happening.

    • CAUTION: If the other person says that your understanding is wrong, slow down and listen; they may be wrong but they may also be right. 

  • Avoid dismissing others’ contributions and build on what has already been contributed.

    • TIP: Address one piece of feedback at a time; avoid chaining multiple points of feedback together (e.g. “...and another thing…”).


T1.3 - Connecting as Humans

Remote Work Tools

  • Performance Reviews

  • Agile HR

  • Conferences

  • Training Allowances

  • Tuition Reimbursement


  • Support each employee individually to find their best areas of growth.

  • Provide opportunities for employees to train with outside instructors as a way to infuse new perspectives into your team.

    • ​CAUTION: Do not restrict growth opportunities due to convenience, e.g. “Only take courses from our organizational partner.”

  • Consider company objectives, current roles, and future career paths when choosing training options.

  • Check in with employees on the application of growth opportunities at least every quarter; don’t wait until the end of the year.


T1.2 - Individual Growth

Remote Work Tools


  • Meet periodically as a team to discuss how the team operates and the processes that it uses.

  • Everybody should have a fair and equal voice. 

  • Identify any impediments to improvement that may exist outside of your team. 

  • Identify at least one improvement to implement in the immediate future

    • CAUTION: Request one or more people to volunteer to shepherd the new improvements until they become new team habits


T1.1 - Collaborative Growth

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  • Confusion

  • Defects (Bugs)

  • Disgruntled Employees

  • Impediments & Delays

  • Lack of Communication

  • Low Output

  • Siloed “Not My Job” Thinking

Problems Experienced Without These Practices




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