Organization

Team working in an office

Remote Work Tools

Techniques

  • When giving feedback to other team members, first express appreciation or at least acknowledgement of them and their contributions.

    • WARNING: Because of our brain biology, appreciation is not easy; it’s a lot easier to see what’s wrong with what another team member said or did; but beginning conversations with problems often creates more problems. 

  • Before delivering feedback, ask clarifying or confirming questions to ensure that what you think is happening is actually happening.

    • CAUTION: If the other person says that your understanding is wrong, slow down and listen; they may be wrong but they may also be right. 

  • Try to add and build on what has already been contributed by team members; avoid dismissing others’ contributions.

  • Address one piece of feedback at a time; avoid chaining multiple points of feedback together (e.g. “...and another thing…”).

Guidance

T1.3 - Listening & Appreciation

Remote Work Tools

  • Performance Reviews

  • Conferences

  • Training Allowances

  • Tuition Reimbursement

Techniques

  • Support each employee individually to find their best areas of growth.

  • Provide opportunities for employees to train with outside instructors as a way to infuse new perspectives into your team.

  • Consider company objectives, current roles, and future career paths when choosing training options.

  • Check in with employees on the application of growth opportunities at least every quarter; don’t wait until the end of the year.

Guidance

T1.2 - Individual Growth

Remote Work Tools

  • Retrospectives

Techniques

  • Meet periodically as a team to discuss how the team operates and the processes that it uses.

  • Use Listening and Appreciation techniques for better discussions. 

  • Everybody should have a fair and equal voice. 

  • Identify any impediments to improvement that may exist outside of your team. 

  • Identify at least one improvement to implement in the immediate future. 

  • Request one or more people to volunteer to shepherd the new improvements until they become new team habits. 

Guidance

T1.1 - Collaborative Growth

  • Confusion

  • Defects (Bugs)

  • Disgruntled Employees

  • Impediments & Delays

  • Lack of Communication

  • Low Output

  • Siloed “Not My Job” Thinking

Problems Experienced Without These Practices

People

Team

T1.